The evidence behind the judgment.

Board Trustee of the Lymph Info Trust (CC57771), a registered charity improving the quality of life of New Zealanders living with lymphatic conditions, including lymphoedema and lipoedema, through education and awareness.

As Chief Information Officer, Shared Services, I am accountable for technology at IANZ, an Autonomous Crown entity, and provide group technology services to Telarc under a shared services agreement. I lead a board endorsed three year transformation spanning CRM, finance, cloud, and cyber security. I reframed board and committee reporting from technical detail to decision useful narrative on investment, posture, and residual risk. I established the organisation’s first enterprise and security risk register, based on ISO 31000:2018, and lead the ISO/IEC 27001:2022 and ISO/IEC 42001:2023 workstreams against the New Zealand Information Security Manual. I reduced group operating expenditure by 22.6 per cent through vendor consolidation, releasing funds for investment in AI. I report assurance and delivery to the Board, the Audit and Risk Committee, and the Digital Transformation Committee.

Engaged by IANZ, an Autonomous Crown entity, to modernise the Accreditation Services CRM capability. Work on the CRM surfaced broader risk and capability gaps across the wider technology estate. That evidence informed the case for an expanded enterprise mandate and the subsequent appointment as Chief Information Officer.

I led secure cloud modernisation for a Māori led software organisation whose platforms run as national critical infrastructure, including the national e-prescription service. I consolidated three businesses onto a single platform, migrated five core systems to Azure, and reduced capital expenditure by 40 per cent, while maintaining compliance alignment with ISO/IEC 27001, NHS United Kingdom requirements, and the New Zealand Information Security Manual. Within two weeks of the first COVID-19 lockdown, I stood up a 24/7 contact centre to sustain services to vulnerable communities.

I advised chief executives, CIOs, and senior leadership teams across banking, insurance, healthcare, utilities, and government in New Zealand, Australia, Singapore, and China. I turned strategy into executable roadmaps in regulated, complex environments, sustained above 90 per cent client utilisation with repeat engagement, and co-authored 12 Steps to Modern Service Management, adopted across Microsoft teams in the United States, New Zealand, and Australia.

I was engaged to recover a stalled retail banking transformation. I delivered the Westpac One internet banking relaunch across iOS, Android, and browser within a week of joining, after prior failed attempts, with commendation from the New Zealand chief executive, and strengthened release governance and change discipline in a high consequence, regulated environment.

Senior roles in service management, release and change, and carrier side telecommunications across insurance, telecommunications, media, energy, and local government. Highlights include cutting outstanding problems by 93 per cent in five months at Tower Insurance, with the change process commended in the annual PwC audit, and building a release and change team of nine at Auckland Council in two months, under budget.