The evidence behind the judgement.

This is a condensed view, chosen for its relevance to governance rather than for completeness. It shows the decisions, the scale, and the consequences I have been accountable for.

Group Chief Information Officer

As Group CIO across a Crown entity and a commercial company, I lead a board endorsed three year transformation spanning CRM, finance, cloud, and cyber security. I reframed board and committee reporting from technical detail to decision useful narrative on investment, posture, and residual risk. I established the organisation’s first enterprise and security risk register, improved its Microsoft Secure Score by 56 points in six months against ISO/IEC 27001:2022 and the New Zealand Information Security Manual, and delivered more than NZD 200,000 in verified annual savings without reducing service. I report assurance and delivery to the Board, the Audit and Risk Committee, and the Digital Transformation Committee.

Chief Information and Security Officer

I led secure cloud modernisation for a Māori led software organisation whose platforms run as national critical infrastructure, including the national e-prescription service. I consolidated three businesses onto a single platform, migrated five core systems to Azure, and reduced capital expenditure by 40 per cent while holding ISO/IEC 27001 throughout. Within two weeks of the first COVID-19 lockdown, I stood up a 24/7 contact centre to sustain services to vulnerable communities.

Senior Consultant, Asia Pacific

I advised chief executives, CIOs, and senior leadership teams across banking, insurance, healthcare, utilities, and government in New Zealand, Australia, Singapore, and China. I turned strategy into executable roadmaps in regulated, complex environments, sustained above 90 per cent client utilisation with repeat engagement, and co-authored three published Microsoft works on modern service management adopted across the region.

Implementation Manager

I was engaged to recover a stalled retail banking app transformation. I delivered the Westpac One internet banking platform after two prior failed attempts, with commendation from the New Zealand chief executive, and restored release governance and delivery discipline across five release cycles in a high consequence, regulated environment.

Service management, release and change, telecommunications

Senior roles across insurance, telecommunications, media, energy, and local government. Highlights include cutting outstanding problems by 93 per cent in five months at Tower Insurance, with the change process commended in the annual PwC audit, and building a release and change team of nine at Auckland Council in two months, under budget.

Sectors and environments

Health, banking, insurance, energy, government, social services, and technology. Crown entity, not for profit, and commercial. Regulated, safety critical, and publicly accountable throughout.